Samsung Galaxy Note 7 Recall

Samsung released new guidance for Galaxy Note 7 users on Saturday: Turn off the phone and bring it in for a replacement phone.

The message comes a week after Samsung announced it would immediately stop selling the phone and replace the 2.5 million it had already sold.

Samsung is not calling what it is doing a recall and instead labels it a "global replacement program." But, let's face it, it's a recall. Both Verizon and AT&T are calling it a recall on their websites.

Here's what you should know: 

 

What's the problem?

 

There's a risk that the Note 7 can catch fire while charging due to problems with the battery.

In the U.S., the Consumer Product Safety Commission urged users to power down their phones and said it would be providing guidance about an official recall "as soon as possible."

What should you do?

 

Samsung "strongly" advised customers to power down their phones and participate in the program in a statement posted on their global website.

Customers are advised to contact their local call centers or visit the retail location where the phone was purchased. In the U.S., customers can call 1-800-SAMSUNG or 1-800-726-7864.

According to Attorney Michael Pisanchyn, "If you or a loved has suffered an injury as a result of the Samsung 7 you could be entitled to compensation."

"We have prosecuted numerous cases of this nature and can honestly pledge to you, without any equivocation, that should we accept your case, we will make completely sure that you get the justice you deserve." Please, call toll free at 1-800-444-5309 or visit our website for more information.